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We safely ship nationwide via USPS Express Priority Mail to your local post office. Please note that Estimated Delivery Times are posted on all birds offered on our website.
The Finch Farm Co - Terms and Conditions
Last updated: August, 2016
Please read these 'Terms and Conditions' ("Terms", "Terms of Service") carefully before using The Finch Farm .com website (the "Service") operated by The Finch Farm Co., dba The Finch Farm .Com, Inc. ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms and conditions then you do not have permission to access the Service.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
If you are considering a mix of common birds and ‘Pre-Order’ birds within your order, please submit two separate orders, so that we can ship your common birds right away. ‘Pre-Order’ birds can then be shipped upon arrival. Putting both bird types in your order can cause substantial delays in shipping.
All orders are shipped on a first come, first served basis.
In addition, delays in shipping may occur as a statement of unforeseen weather events, bacteria or virus conditions, and or additional conditions that may interrupt the normal process of quality control and or shipping. The Finch Farm Co. will make best efforts to deliver your order as soon as time and conditions permit. However, unexpected delays may occur, and during such events, refunds are not applicable. The nature of live companion pets and the complexity of their product types warrant patience and understanding. The Finch Farm Co. will endeavor to communicate during any such events.
Availability, Errors and Inaccuracies:
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Live Arrival Guarantee:
We take great pride in shipping healthy and active birds to our customers. If a bird has perished upon arrival, you will be provided a Finch Farm Credit for the amount paid on the perished bird. The credit (coupon code) can be used for a future purchase of anything on our webstore. If you choose to replace a perished bird any shipping costs, including travel boxes necessary to ship live birds, are solely the responsibility of the customer.
To honor our guarantee, we require notification, in writing, within 24 hours of receipt, along with a picture of the perished bird sent to us. Please contact us by clicking here.
* Please note on occassion a necropsy by a Board Certified Avian Veterinarian may be requested to determine cause of death prior to issuing any credit for perished birds under both the live arrival guarantee and extended warranties. Once you receive the necropsy results, they must be sent to us at CustomerSupport@TheFinchFarm.com within 24hrs of completion. (If a necropsy is requested and you are unable to find a Certified Avian Veterinarian, we will have one done for you.) You will need to notify us immediately at CustomerSupport@TheFinchFarm.com so that we can provide you with instructions on how best to preserve your bird and how to ship it back to us.
While antibiotics may occasionally need to be used to treat birds, we recommend that usage is coordinated with your Veterinarian. If any of the birds are 'tucking' their head, sleeping all day, fluffed up and/or lethargic, using anti-biotics as their only water source may be considered, however, good Veterinarian guidance is always recommended.
If you have any issues or concerns about your birds, please notify us within 3 hours of receipt of your order. Once birds are under the care of the customer, it is our customer’s responsibility to make sure that the bird(s) have everything they need to thrive in their new environment. Researching your birds before purchasing is always recommended.
Preventative pet bird care products are offered on our website to help keep your birds healthy and vital.
Be sure to review our Bird Care Instructions to ensure proper bird care that is essential to our Live Arrival Guarantee.
We can only HONOR CLAIMS within 24 HOURS of receiving your bird(s).
Cancellation and Refund Policy:
Due to the complexity of our supply chain management and inventory systems, live animal orders are unavailable for cancellation or refunds. When your order is placed, your items are automatically added to these systems. Interrupting this structure is quite costly in terms of human resource and overstock, which potentiality results in increased prices. Live animal orders are final and unavailable for cancellation, refunds or returns.
If a live animal order order must be cancelled, a Finch Farm Credit will be provided in the form of a Coupon Code for the amount of the order and any shipping paid. No refunds will be given.
Cancellation and Refund Policy Regarding Non-Live Products:
Customers are responsible for paying any shipping costs associated with any returns. Customers can exchange non-live products for a new item or return the product for a full refund or credit. Customers are required to contact us prior to returning any products. It is the Customer's Responsibility to pay any restocking fees associated with any returns of merchandise. All non-live products returned are subject to a 20% restocking fee. Sale items are not eligible for refunds or credit.
Any fees assessed for non-pickup of live animals will the be sole responsibility of the customer.
Contests, Sweepstakes and Promotions:
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The Service and its original content, features and functionality are and will remain the exclusive property of The Finch Farm Co. dba The Finch Farm .Com, Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Finch Farm Co., dba The Finch Farm .Com, Inc..
Links To Other Web Sites:
Our Service may contain links to third party web sites or services that are not owned or controlled by The Finch Farm Co., dba The Finch Farm .Com, Inc..
The Finch Farm Co., dba The Finch Farm .Com, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that The Finch Farm Co., dba The Finch Farm .Com, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Washington, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us at firstname.lastname@example.org.