We've worked hard to give you the very best quality and experience for your bird's travel. Our temperature controlled travel boxes ensure your pet's safety and comfort. We've also worked diligently with USPS, Airline Companies, FedEx, and others to streamline this process. We hope you'll enjoy our new easy to use the system as we continue to serve you.

Live Arrival Guarantee We take great pride in shipping healthy and active birds to our customers. If a bird has perished upon arrival, you will be provided a Finch Farm Credit for the amount paid on the perished bird. The credit (coupon code) can be used for a future purchase of anything on our website. If you choose to replace a perished bird any shipping costs, including travel boxes necessary to ship live birds, are solely the responsibility of the customer. To honor our guarantee, we require notification, in writing, within 24 hours of receipt, along with a picture of the perished bird sent to customersupport@thefinchfarm.com. We highly recommend that anti-biotics be on hand before your birds arrive. If any of the birds are tucking their head, sleeping all day, fluffed up and/or lethargic, anti-biotics as their only water source should be provided immediately. If you have any issues or concerns about your birds, please notify us within 3 hours of receipt of your order.Once birds are in the care of the customer, it is our customer’s responsibility to make sure that the bird(s) have everything they need to thrive in their new environment. Researching your birds before purchasing is always recommended. Be sure to review our Bird Care Instructions to ensure proper bird care that is essential to our Live Arrival Guarantee. WE WILL NOT FOLLOW ANY CLAIM AFTER 24 HOURS.