Ramiro Riverside, CA My brother and I drove up to pick up a Indian Ringneck Pair. We were so impressed with how she takes care of all her birds. It was very understandable that shes not constantly on her cell.She tends to each one, and feeds them all top of the line food. I admire her love and passion for her birds. She takes much pride in what she does, and is open to any questions/concerns you have.My Violet IRN pair r beautiful, and very well taken care of. I will be doing business again. Thank you Eve! 12/9/2014 1:47:58 AM
Ramiro.. it was nice meeting you and your brother. Thank you for your kind words. I know the Violet IRN's have a good home that will take good care of them....!
Natalia Eva is a real pro. The birds I received were exactly what I ordered. They are in perfect health. I got them on time. I am extremely pleased with my purchasing experience. 12/8/2014 2:57:40 PM
Thank you Natalia-Melanie. it was my pleasure doing business with you. HAPPY HOLIDAYS!!!!
Janna ALPINE, CA Eve is wonderful! The extent that this women goes to PREPARE THE FOOD these birds consume amazes me. When I visited her aviaries to pick-up my baby, everyone one of her birds looked healthy & beautiful. Thanks Ava! 12/2/2014 10:17:36 PM
Janna, thank you for your kind words.
Joe Millersport, Ohio I would do business with EMR again. 8/3/2014 4:33:52 PM
Jeff Franklin, MO Fantastic experience! You are buying from a true bird lover and her birds come first! Very evident when my 5 arrived, expertly crated and safe in great condition. Eva always responds in a timely manner. She does not sit on a computer all day but takes an active role in her passion so realize that if you don't get an instant answer she's tending to the needs of a living creature that you may someday own. Highly recommend her program and it is a privilege to own birds from her aviary! 5/28/2014 8:56:28 AM
Many thanks for your kind words. I am glad the baby lorikeet is giving you lots of fun. Thank you
Jordan Berber Atwater , CA Eva was very kind, as well as helpful. I purchased a pair of birds from her, had them shipped and recieved them in good health. Eva responded to any questions I had, and stayed with me all the way until I received my birds safely. I would purchase from her again in the future. 5/26/2014 12:44:08 PM
james eva delivered my rock pebbler in excellent shape and transaction went smooth 5/16/2014 2:10:09 PM
Michael Hard to get a hold of, however, birds are lovely. thanks EVA!!! 5/4/2014 6:29:47 PM
Andreia We went to San Diego to pick up a BW Pionus from this breeder. It was a total pleassure doing business with and you can tell she totally loves all her birds and take wonderful care of them. Even though the BW was listed as a breeder bird, he is a really sweet bird and we already have him stepping up and almost dancing for us when we spend time with him. I would and plan to do business with her again in the future. 1/22/2014 4:38:11 PM
PAUL BLUFFDALE, UTAH I WAS ABLE TO TALK WITH EVA ON THE PHONE SEVERAL TIMES AND THEN VISIT HER IN SAN DIEGO. WHAT A GREAT EXPERIENCE! HER KNOWLEDGE WAS SUPERIOR AND VERY HELPFUL AND HER AVIARY IMPRESSIVE. I PURCHASED SEVERAL PAIRS OF DIFFERENT VARIETIES OF BIRDS. SHE TOOK THE TIME TO EDUCATE ME ON THE NUMEROUS COLOR CHOICES IN EACH VARIETY. IT WAS IMPRESSIVE. SHE HAS SINCE SHIPPED ME NUMEROUS BIRDS AND I WAS PLEASED WITH HER SHIPPING PROGRAM. I HAVE NEVER SEEN AN AVIARY AS BEAUTIFULLY LAID OUT AS EVAS. THANKS EVA. 12/7/2013 12:46:17 AM
Thank you Paul, for your comments. Likewise, I enjoyed your visit. It's people like you who appreciate and love birds, make it worthwhile for breeders like myself to tolerate, endure the hard work, long hours of feeding, cleaning, caring and maintaining to enjoy these beautiful exotic birds.
John S. D., California Very bad customer services and quality of birds,she is not honest. Don't belive her,really terrible birds. I know better than anybody. I will be never buy any birds from her, no more. 12/1/2013 4:54:44 PM
My ONLY CONTACT with John was an email he sent me on 11/30 inquiring about pet bird. I am always very busy caring for my so many birds and also being a Thanksgiving weekend made me even busier. John was apparently so upset and his EGO was hurt that I did not immediately respond to his email (within 24 hrs) so he submitted the above negative feedback. A supposed lawyer who is not honest with his comments. I had not talked to him; he had not visited my aviaries nor has he seen any of my birds. His conduct reflects more of a PETULANT CHILD than a lawyer. Unknown to me at the time, HIS FATHER also inquired about the same bird w/in the same time frame. At first I thought that they were one and the same person, they both used the same grammar. His father emailed me an APOLOGY FOR HIS SON... An unedited copy follows: From: Young J <young027b@.... To: Eva Rosen <firstname.lastname@example.org>...date:Mon, Dec 2, 2013 at 8:28 AM...... I am so sorry about such a very negative feedback by my son.I can not believe it.He is too young for understanding about your situation.I have a communicated with him this morning.He said that he has been wait for your reply but you did not responded in reasonable time. I told him, be patient. It can be difficult to be patient sometimes,however it is essential. "Need to wait patiently for her to reply to your messages, If she won't reply within 3-5 days back then this isn't a major problem, you just have to be patient",I told him.I am such so ashamed.He has such so busy situation now as a lawyer but I don't understand him even if he is my son.You know that he is my son but sometimes I can not control him. Please accept my apologies for the such so negative feedback. So sorry Ms Eva Rosen Sincerely, James Young
Lynne Great breeder. Very helpful and informative. Beautiful Swainsons Lorikeet. Highly recommend. 8/24/2013 8:19:42 PM
Marisol Eva returned my call once and never replied again to address follow-up questions; even after I tried multiple avenues to reach her. I realize that the birds' care is top priority, but it's been 3 weeks since I called. My concern as a prospective buyer is: If you're too busy to return customer calls after 3 weeks, how well are you able to keep up with everything else? Who/how will you address my concerns after I make a purchase? The guarantee doesn't give customers a choice on their replacement? 8/13/2013 11:49:51 AM
I try very hard to be responsive to my clientele but sometimes too much is too much. I'm short staffed and very busy caring for my birds. After numerous calls and e-mails from Marisol asking the same questions over and over and listening to her complaints/demands, I finally had enough and decided that life is too short to engage her further and that it would be better not to do business with her. I wanted to avoid an embarrassing telephone confrontation telling her this, so I stopped responding to her calls. I do take care of my clients and have a lot of happy/return clientele in return.
Taddy Rock Island, IL Just got a beautiful male Rock Pebbler from Eva. Everything went very smoothly. I was pleased to find the bird not only hand-tame but also stick-trained, and weaned to a healthy diet. 7/31/2013 10:07:26 PM
Ana Seattle, Wa Thank you Eva for the prompt shipment after my visit to your aviaries and helping me select the African Greys and the Rose Breasted Cockatooes. They were stressed a bit for the change of environment, but after a few feeds we sort of got used to each other. Thank you again for shipping these beautiful healthy birds, they are a great addition to our other birds. I will certainly visit again and recommend your birds to my friends in the area. Ana 7/8/2013 2:40:56 PM
Rodolfo Oceanside, California Eva is a great person, and an amazing breeder. She was very understanding when the Congo African Grey that we had purchased from her had gotten sick and sadly had died after a month in our care. After contacting her, she had offered to give a Rose Breasted Cockatoo as a replacement without an extra fee, which i know is much more expensive than the CAG. My family is so happy now with our new Galah, and it is very playful and healthy. Thank you so much Eva! 6/19/2013 11:29:58 PM
Catolyn Boise, ID Our purchased birds arrived very quickly, in excellent condition. Very nice birds, and we have just hatched our first babies from them! I would definitely do business with her again! 6/17/2013 7:25:46 PM
Pat Lomita, California We have been looking everywhere for bady hand-fed rosella's and were unable to find anyone that hand feeds them. Eva at EMR Exotics sold us the most Beautiful, healthiest hand-fed Golden Mantled Rosella I have ever seen. We love our little happy bird. Thank You so much Eva. Keep up the good work. Pat & Victoria 5/31/2013 5:45:59 PM
Christina Citrus Heights, CA Great website for wonderful and beautiful birds! And excellent services/info and fast shipping. I will definitely be getting my next bird purchase here again :) 5/6/2013 9:41:29 PM
Rachael plymouth meeting, PA - Pennsylvania i dont appreciate what Eva did i sent messages about plum headed parakeets she said she would send them to me after they finished laying eggs i was keeping in touch but after the day she said she wanted to wait until they were done laying eggs she didnt answer again and then i looked on birdbreeders.com and the birds were gone so if u didnt want to sell them u should have just told me not avoid me u are the worst breeder i have ever worked with i will never buy from again 5/1/2013 9:36:59 AM
This time of year is breeding season and I'm extremely busy taking care of my new babies and all the birds. They come first, and I apologize for not having time to respond to all my telephone messages and emails. The part time worker who was helping me went back to his family, which increased my workload and the demands on my time. Rachel, NO I did not sell the Plum Heads we talked about. They had eggs so I can not send them to you, then. They are now raising their 4 babies. In fact, I have lots of them. My listings on Birdbreeders expires (after 30 days) from posting, and I haven't had time to renew them. I hope to catch up soon, so anyone who wants Plum Heads or other birds please email me and I'll respond as soon as I can.
Anita Bellingham, WA My brother and I purchased a rubino/rubino JUVENILE pair of bourkes from Eva July 2011. No DNA certificates came with them but we had no reason to believe they were not a pair.BEWARE-if you purchase birds and do not receive a DNA certificate you may not be getting what you believe you paid for. Eva claims that DNA mistakes are made often and because we did not catch the mistake within the first 30 days of purchase, she is not obligated in any way to rectify the mistake. My loss. 4/6/2013 10:35:15 PM
Two clarifications. 1st, DNA lab mistakes are NOT made often but do occur in very rare occasions for various reasons. I've seen them occur perhaps 4 or 5 times in the 7 years I've been in business. 2nd, Anita asked for a REFUND (cash) on a bird purchased almost 2 years ago - not shortly after 30 days of purchase. My guarantee/ policy is clearly stated on my site. I do not know of any breeder that would issue a refund after 23 months (shipped May 2011) of a bird purchase.
Sarah Bakersfield, CA I can't say enough about Eva. I purchased a rose breasted cockatoo from her almost a year ago. While waiting for him to come home to us Eva sent pictures regularly along with updates. We drove to pick up our baby and Eva spent quality time with us teaching us all about our new baby. We did have one bump in the road when our baby regressed and stopped eating. Eva was just a phone call away and helped me to get him eating again. Eva is a great person and an amazing breeder. Thank you Eva! 3/24/2013 11:48:07 PM
Christy Chantilly, VA Eva was fantastic to deal with. Everything went quickly and smoothly. The quality of the birds exceeded all my expectations! I cannot recommend EMR enough! 3/16/2013 3:00:42 PM
Kimberley Phoenix, Az Talked with Eva over the month of Dec. We spent our Christmas vacation in Calf. on our way home we stopped and picked up two baby, hand fed Rainbow lorkeets (Swainson's). We spent a few hours with our new babies , getting educated with eva on the care for them. They are beautiful two months old now.. Thank you so much Eva for your kindness ... God bless... The Carlson family 1/29/2013 11:10:17 PM
randy persky tampa, fl the best experience in buying birds clean across the united states. 1/28/2013 6:53:48 PM
David Naperville, IL December 2012 I bought a male normal (green) POW from Eva Rosen @ EMR. He was shipped from San Diego, CA to me in Chicago, IL. The POW has 4 crooked toes/both feet and stood on the outside sides of his feet on a flat surface. Vet diagnosed it as birth defect. Vet is bracing/taping to fix feet. I asked Eva for a 50% refund on the bird price since she shipped me a handicapped bird. She refused. DO NOT DO BUSINESS WITH EVA/EMR!!!!!!!! I am happy to provide emails, pictures, purchase & vet receipts. 12/19/2012 5:25:00 PM
The male POW I shipped had beautiful colors and had friendly disposition which I thought was the most appropriate pet for David's daughter. The bird is healthy, have happy disposition and according to David, has bonded well with (Claire) his daughter When he complained, I offered to exchange it for another. Rather than accepting an exchange, he choose to keep the bird as his daughter adores and fell in love with the friendly male POW, AND David demanded a 50% refund within a 24 hr period or else threatened to take actions against me. I treat my customer fairly and with respect, BUT I DO NOT RESPOND WELL NOR POSITIVELY TO THREATS. . . . . . .WORDS are all-powerful if applied correctly. Change your words and you can change the world. EMR
Mae Eva was a wonderful source of info when our family was searching for a baby Rosie Bourke parakeet. She was sincerely helpful and kind with all our questions. We picked up our 3 babies with our large family. Eva was so welcoming. She told us to keep in touch and call if we needed any help. We love our 3 sweet, beautiful Bourkes. Thanks Eva!! 11/8/2012 1:50:57 AM
Sarah Eva is so wonderful to do business with! I bought a 3 month old Congo African Grey and she is so healthy, active and alert! Eva gave me the choice to keep her unclipped which is something a lot of breeders won't do. Eva keeps many birds and is extremely knowledgable of them all. I was highly impressed! I can tell Eva puts so much love and care into her birds and truly cares about them. Communication was pretty good considering how busy she is! I highly recommend Eva for a strong and healthy bird 8/6/2012 3:05:49 PM
Asher San Diego, CA my visit at EMR Exotic bird breeder was the best expiriens i had my girl and i pic up a baybe african grey we got the perfec service from Eva alot of info and tips i will recomeded every one i know that is looking for a bird to give Eva a call you will not regrad you did thank you 8/1/2012 8:00:13 PM
Jennylyn My baby Swanson girl arrived super friendly and just a doll. Eva is a very sweet person to deal with and spends quality time with her feathered kids. I would not hesitate to buy another beautiful bird from Eva. The shipping went smoothly and the shipping container was made to perfection! I got exactly what I payed for and dreamed of having in my life. I Thank you from the bottom of my heart ...Eva. We love and adore this sweet baby. Eva is super and her babies super SWEET! 6/8/2012 5:19:36 PM
Shirley Guffey, CO This was my first time doing business with EMR and I was extremely happy with all aspects of service. Will definitely use them in the future. 3/29/2012 9:54:30 AM
sherlonda Eve, is a caring breeder who would do what she can for her clients. I had called her many times for help regarding my Red Belly parrot and help she gave. The best part of it she is still helping me.. Regarding another parrot I would like to get. Thanks for everything ,Eve. 2/7/2012 1:51:29 AM
Sher, I am glad I can be of help. I love, enjoy and happy to be able to share my passion for these beautiful birds with others. EMR
Miguel McAllen, Tx I want to recomend Eva's Aviary, the birds are beautiful, Eva's attention is great, she is too kind and patient, even when I asked a lot she was always willing to answer and Help, I wont hesitate recomending her and buying her birds again in a Future. Thank you so much Eva :D 2/1/2012 1:32:20 AM
Albert I was refered by Pete below. It's TERRIBLE. Got a hold with her once to check on availability on some scarlet chested keets. Then I called her 10+ times with several messages the next days, with no success, to see if I can come get the birds. Another guy found out later for me that she did not have them anymore. If she does not care to call someone back to say "I do not have them anymore", does she care to follow up with you if something goes wrong? It's interesting to see what she says now. 1/6/2012 8:20:30 PM
Albert Luu of Orange Co, CA likes to HAGGLE OVER PRICES.... I DO NOT.... He has called me numerous times (talked to him several occasions, left me couple of messages) over several months regarding different mutations of the Scarlet Chested keets, asks a bunch of questions and each time attempting to cut my posted prices or offering to trade birds at unacceptable valuations. I am tired of his haggling and do not wish to DEAL AND DO BUSINESS with people like him. He also sells finches and have heard from people that has dealt with him, that he does not like haggling on his prices either. Life is too short, time flies by so fast and I am VERY BUSY caring for my birds without hiring staffs in order to keep my costs down and offer my birds at competitive prices. I love what I do even though I know it will never make me rich. I try to return voice and email messages, usually in the early morning and evenings. Sometimes it may take until the next day or longer, especially during breeding season. I do care for my customers who share my love and passion of these beautiful birds. A few of them has had called when they have problems and concerns, I do follow up with my customers to answer and help them with their questions and concerns...I am blessed to have happy, satisfied and repeat clients who continues to buy my birds for the past several years....
Pete Cypress, CA. Eva, Is the most caring and knowlegable about her elegant grass parakeets. I bought a pair from her and I do love her kindness, understanding and heart passion for these lovely parakeets. God has given her the true meaning of caring for these beautiful birds and honest person. I know that God has given her gift and teach others to understand the meaning of respect and honest as she is. I would and did reccommend her to all my friends who wants any kind of parakeets she might have. 12/22/2011 10:07:01 PM
Pete, thank you very much for your kind words, and most of all thank you for your patience. EMR. email@example.com 7:19 PM (54 minutes ago) Hello Eva, I would like to Thank You for my Christmas Gift. I love these beautiful elegants. I would like to also thank you for you kindness and honesty that I already knew you had by talking on to you on the phone on several occasions. You are remarkable person to have as a friend and a mentor. You are one God's Angels" that take pride of givng your birds the best of everythng they may want and more. You are true person. I had told one of my friends that I purchase a pair of elegants from you and he wanted know if you had anymore for sale and I think he called you. You Have Great Christmas and Happy New Year Thanks Pete from Cypress.
John Shallotte, North Carolina I have been breeding birds for about 15yrs and Eva with EMR exoticbirds was the most professional breeder to work with!! I received three pair of the healthist beautiful birds last week and plan on buying more very soon> 9/28/2011 8:13:09 PM
JC I dont trust this breeder. She took my money and did not send a bird or refund my money. Do not send money to this breeder. She is not trust worthy. 9/27/2011 5:45:02 PM
I know how difficult and painful mental illness is. I wish JC well. She was distraught and offered this email to me on Wed, Sep 28, 2011 at 10:59 AM, JCox ******** I want to apologize for my behavior. I have bipolar disorder, and I read back thru my emails and I was very hateful to you. You did not deserve the words that I said to you, and I was on a rant and took it out on you. When I get compulsive I lie and that is what happened. I hope that you can forgive me for the things I said, and If I Could possibly apply the money that was a deposit to another bird in the future I would appreciate that. I went to the doctor today and had my meds changed so hopefully I will get on the road to not being hateful when not necessary. I love birds,and when I am around them they give me calmness like nothing else. I wish I wouldn't have backed out on getting the male red belly as I saw you have one that is almost weaned and he is stunning, Again, I apologize for your inconvenience and my silly behavior. JC**** She made a $150 deposit on my site for a baby male Red belly parrot which I was hand feeding for her until it was weaned. Few days later, JC e-mailed me and wanted to apply the deposit toward a baby Turquoise GCC while at the same time, with out telling me, she filed a dispute with PayPal claiming that I failed to deliver the bird on such a date which she knew well that the baby parrot was not ready to be shipped. PayPal charged back my account for her deposit pending their investigation. I referred JC to my policy stated on my website that deposits are non- refundable. She sent me several abusive e-mails with antagonizing words. I then told her to take up the matter with Pay Pal...... Ultimately Pay Pal decided in my favor. I always try to work with my customers as well as fellow breeders, but it is difficult for me to tolerate threats and abusive language. ****WORDS are very powerful if applied correctly. Change your words and you can change the world. EMR
Elena San Diego, CA It was a wonderful experience doing business with this breeder. She welcomed us into her home and showed us her wonderful aviary which was beautiful and clean. She was so kind and informative and was willing to stay in touch and answer any more questions we had. She invited us over to see her with her Vet again. We got a wonderful healthy baby bird. I look forward to getting more birds from her in the future! 9/10/2011 2:07:31 AM
Melinda Houston, TX I was very pleased with the birds. They arrived when the were supposed to and they were in very good condition. The breeder was knowledgeable and very helpful. 9/4/2011 3:22:01 PM
Eva Mobile, Al Recently purchased 2 pairs of Barabands and a Scarlet Chested Parakeet from Eva and I am extremely pleased with my purchase. Birds are absolutely gorgeous and she was a pleasure to deal with. Very professional. Thanks! 8/29/2011 12:40:02 PM
Steve Eva did a marvelous job helping us with our first parrot, a Senegal. She answered tons of questions, and was happy to send us pictures of our baby as he became older and ready for his new home. She made the process of shipping the little guy across the country as stress-free as possible. Eva is a very knowledgeable breeder, extremely patient, and her prices are more than reasonable for the quality and health of the bird. 5 stars!! :) 3/23/2011 7:19:24 AM
julie san diego, ca I got a pair of Barraband from Ava and i love my birds. They are very healthy and i could not be happier. I would buy again from her and hope to do so very soon. If you want a good quality bird she is the lady to go too !! 1/31/2011 9:30:19 PM
Ginger Kistler Freehold, NJ I bought a Congo African Grey and a Swainson's Lorikeet from Eva last June, 2010. Birds arrived in beautiful condition. The Grey took a few days to come around but that's to be expected. The Lori on the other hand jumped right out of the box and onto my hand like she new me forever! It's October now and Diego the Grey is my best friend :) I dearly love them both...Ginger in NJ 10/11/2010 11:08:03 AM
Tina Dixon, CA I've purchased from Eva more than once and I have never had anything but wonderful experiences with her babies. She is honest about them, they are exactly as she states they are, they're healthy, mannerful babies. You will not go wrong if you get a baby from Eva, or breeders, or anything she offers. Wonderful, wonderful! 9/2/2010 12:58:02 PM
Jeanie Rheinheimer Wolcottville, IN I and a very small breeder, and spoke with Eva re: raising new specie (to my aviary) and what a wonderful person, and very helpful and knowledgable, and very prompt and courteous attention to my needs! Totally recommend her and her aviary and the young pairs are such nice birds. 7/31/2010 2:49:24 PM
Ann Dubinko Sunnyvale, CA The owner, Eva is very nice and helpful. I have purchased several birds from her and all have been very healthy and plump. You can tell she spends a lot of time with them too. Even the parent raised birds are used to human contact. I strongly recommend this breeder. -Ann 7/5/2010 4:54:04 PM
ray johnson city, tn i put a deposit on a bird that eva had at the time the bird passed away before it was time for me to receive it. she sent me my full deposit back. she is really a person you can trust. and trust me i have been taken over the internet but eva is so honest thanks eva ray 6/25/2010 1:36:01 AM
monica enterprise, al I have purchased several birds from Eva,and they all have been very beautiful birds.i was very pleased with all of them,and would definetly buy from Eva in the future.thank you Eva!!!! 5/30/2010 9:21:26 AM
Monica, thank you very much for your kinds words, coming from a fellow breeder means a lot to me. I am very pleased that you are happy with the birds purchased.
Lisa Chapin Henderson, NV Eva was wonderful. She sent us a very healthy and sweet CAG. Being my sons first parrot I was worried about finding the right breeder. It was a great experience and I highly recommend this breeder. Thank you. 12/26/2009 11:16:08 PM
Cheryl Kolevzon Medford, Oregon Exceptional breeder provided consistent communication, support throughout purchase, shipment. Female Meyers parrot arrived in excellent health, with superb disposition. Quality shipping container. Completely positive experience. 12/13/2009 6:43:40 PM
Aris Salinas, California Eva was so accommodating. I was gonna get a King Parrot but I saw her Rock Pebblers and they were so beautiful. She does really take good care of all her birds. Very, very high quality birds and really cheap for the price. Her aviaries were clean and organize. Thank you Eva and hope to get more birds in the future. 8/25/2009 3:36:50 PM
Christine Mann Richmond, Texas Excellent transaction. Eva was very professional. The green cheek conures I got from her are beautiful and arrived in great condition. I would definitely recommend this breeder. 3/31/2009 4:31:59 PM
Wallace Ecklof Belford, NJ Eva has beautiful birds and my experience with her was very professional right from the beginning to the follow up phone call. You can buy with confidence from EMR. 3/19/2009 10:51:56 AM
Samy Mona La Mesa, CA Eva is a wonderful person, easy to deal with and very accommodating. Her love and passion for the birds and her other animals is beyond expectations. SHE HAS A LOT OF BEAUTIFUL BIRDS, better than the zoo, they are all healthy, all the cages and the surroundings are very clean and well organized. I highly recommend her to anyone looking for a happy-healthy bird. I will definitely do business with her again. Thanks a million Eva. 3/14/2009 3:48:54 PM
Hilda Schlagenhaufer Colton, Oregon This person makes to many "honest mistakes". Beaware that she might substitute birds for ones that you did not order and say it was an unintentional mistake, She did this to me twice 1/22/2009 2:35:43 PM
I did make one honest mistake, not two as she claims. I apologized and offered Hilda a correction-adjustment but she posted unfavorable postings at other bird sites instead. The pr that I substituted were favorably received by Hilda as evidenced by her e-mail after she received the birds as follows: ON SUN, JAN 18, 2009 AT 11:28 AM, HILDASCHLA@AOL.COM WROTE. “HI, JUST WANT YOU TO KNOW THAT THE BIRDS ARRIVED IN GOOD CONDITION AND THE PLANE ARRIVED EARLY. THEY LOOK VERY GOOD. THE CINNAMON BOURKE PARAKEET IS VERY PRETTY ........THE BIRDS ARE DOING FINE. THE LINNIES ARE NOT WHAT I ORDERED BUT THEY ARE VERY PRETTY AND I SEE THAT YOU SUBSTITUTED FOR A PAIR THAT IS A MORE EXPENSIVE. I APPRECIATE THAT….THE BIRDS ARE VERY NICE AND WILL GIVE THEM A GOOD LIFE …” In a prior transaction she highly recommended me, testimonial as follows: “10/14/2007 HILDA SCHLAGENHAUFER, COLTON, OREGON : GREAT TO DEAL WITH. THE BIRDS ARE EXCELLENT AND THE SHIPPING WAS FAST. THE CRATES WERE WELL PREPARED AND THE BIRDS ARRIVED IN GOOD CONDITION. HIGHLY RECOMMEND THIS BREEDER!!!!!” With the hundreds of birds that I have sold, a minor mistake like this one is bound to happen. I am only human. I have always tried to please my customers as evidenced by their testimonials and being repeat clients, but there are just some out there that no matter what I do, they can not be satisfied